منصة مهن هون جاب الوظائف في العراق

wahdan 2002

عضو منذ أكتوبر 2026

نبذة

With more than nineteen years of progressive banking experience in Card Operations,
Chargeback Management, Fraud Monitoring, and Operational Risk within First Abu Dhabi Bank
Egypt, this application reflects a professional journey built on operational excellence, regulatory
compliance, and strong internal control leadership.
Career progression from senior operational roles to Head of Control & Support within the Card
Center has included direct oversight of issuing, dispute management, reconciliation, settlement,
SLA governance, KPI monitoring, and fraud risk controls, all aligned with Central Bank of
Egypt regulations and international schemes including Visa and MasterCard. Contributions have
focused on reducing operational exposure, strengthening reconciliation accuracy, improving
dispute cycle times, and enhancing the overall control framework of card operations.
Academic background includes an MBA in Marketing supported by specialized certifications in
Visa dispute management, fraud risk management, arbitration and compliance, along with
Microsoft technical certifications. This combination of operational, regulatory, and technical
knowledge has enabled effective leadership across cross-functional teams and system migration
projects.
Core strengths include strategic risk awareness, structured process improvement, leadership of
high-volume operational units, and disciplined performance governance within regulated
banking environments.
An opportunity to further discuss how this experience can support and strengthen your
organization’s operational and risk management objectives would be highly valued.

الخبرات

  • Head Of Control & Support – Card Center - First Abu Dhabi Bank (FAB Egypt) — First Abu Dhabi Bank (FAB Egypt) · Dec 2022 · June 2026

    • Ensure full control over Card Center internal operations covering Issuing, Chargeback, Settlement, Embossing, Delivery, ATM Reconciliation, and Customer Service Units • Strengthened internal control framework resulting in 25% reduction in operational incidents through enhanced monitoring and risk mitigation plans • Improved reconciliation accuracy by 30% through strict supervision of issuing and acquiring transaction processes • Lead unit risk assessments, prepare CBE periodic reports, and coordinate with Compliance, Audit, and Product Development Departments • Manage SLAs and KPIs for subordinate teams ensuring service level adherence and operational efficiency

  • Manager, Card Chargeback - First Abu Dhabi Bank (FAB Egypt) — First Abu Dhabi Bank (FAB Egypt) · Jun 2018 · Nov 2022

    • Managed full chargeback lifecycle for issuer and acquirer cases in compliance with Visa and MasterCard regulations • Reduced chargeback financial losses by 20% through proactive dispute handling and improved documentation review standards • Participated in core banking and credit card system migration from Prime to First Data ensuring smooth operational transition • Enhanced dispute turnaround time by 18% by restructuring workflow and monitoring arbitration and pre-arbitration cases • Reconciled chargeback accounts and validated settlement postings ensuring financial accuracy

  • Chargeback & Risk Supervisor - First Abu Dhabi Bank (FAB Egypt) — First Abu Dhabi Bank (FAB Egypt) · Jan 2010 · May 2018

    • Handled issuer and acquirer chargeback cases for debit and credit cards and ATM network disputes • Improved fraud detection efficiency by 22% through detailed analysis of suspicious debit and credit card transactions • Coordinated investigations with branches and Visa, MasterCard, and local network operator (EBC) • Reviewed financial settlement entries with international schemes and ensured compliance with regulatory timelines • Managed skimming investigations and monitored recovered ATM captured cards

  • Card Center Senior Officer - First Abu Dhabi Bank (FAB Egypt) — First Abu Dhabi Bank (FAB Egypt) · Mar 2006 · Jan 2010

    • Handled production and maintenance for credit and debit cards including activation, blocking, and re-issuance • Increased operational processing accuracy by 17% through improved monitoring of direct debit files and monthly statements • Managed financial entries related to credit card accounts and coordinated with branches

  • HR Specialist - Arma Company For Food Industry — Arma Company For Food Industry · Sep 2004 · Sep 2005

    • Managed manpower planning, recruitment processes, and employee training activities • Improved recruitment cycle efficiency by 15% through structured candidate screening procedures • Coordinated onboarding processes and employee records management • Supported performance evaluation activities and training scheduling • Maintained HR documentation and internal reporting

التعليم

  • MBA In Marketing — Arab Academy Of Banking And Financial Sciences | Egypt · 2012

    MBA

  • Bachelor Of Business Administration — Helwan University – Egypt · 2001

    Bachelor Of Business Administration

  • Secondary School — Orman Secondary School | Egypt · 1997

    Secondary School

الجوائز والشهادات

  • First Abu Dhabi Bank (FAB Egypt) — 2022

    Long Services award