kawthar.dahfer
About Candidate
I am an IT Specialist at Mettco in Baghdad. Since August 2025 I have provided day-to-day IT support to staff and client companies, troubleshooting and resolving hardware, software, network and user-account incidents. I install and configure software, systems and devices, including Avaya IP phones, a biometric attendance system and an iConnect call center, and I keep live systems running through version updates and post-go-live support. I hold the ITIL® Foundation (Version 5) certification and a B.Sc. in Computer Science specializing in networking, and I program in Python.
الموقع
Education
B.Sc. in Computer Science Specializing in Networking
Work & Experience
IT Specialist • Provide day-to-day IT support and help desk for staff and client companies, diagnosing and resolving hardware, software, network, and user-account incidents. • Install and configure business applications, systems, and devices for NBI and other clients, manage testing and validation, take them live, and train end users. • Keep live systems running with post-go-live support and version updates in the bank IT's approved change windows, and perform rollback and recovery when an install or update fails. Key projects:– Avaya IP Telephony: installed and configured Avaya IP phones for multiple client companies.– IDTEC Attendance System: deployed and configured a biometric attendance and time management system.– iConnect Call Center: set up, configured, and took live a complete call center solution on the iConnect platform.– NBI Queue Management System: installed on-site at around 10 branches, then applied live version updates.– NBI Core Banking Project (ongoing): provide application support for NBI's core banking application.– NBI Mobile Booking System: supported delivery and go-live of NBI's customer-facing mobile booking s